Legal
Terms & Conditions
Overview - Which Part Applies to You
These Terms of Use (the "Terms") govern two distinct Zen Vitals services. They are organised into two tracks plus a set of shared provisions. Read the track that matches how you use Zen Vitals; the shared provisions in Part 3 apply to both.
Part 1 - Zen Vitals Kart zenvitals.com
Part 2 - Zen Vitals LifeOS zenvitals.com
These Terms incorporate by reference the Zen Vitals Privacy Policy. They form a binding contract between you ("you" or "User") and Zen Vitals LIMITED, a company incorporated under the Companies Act, 2013 ("Zen Vitals", "we", "our", "us"). If you do not agree to these Terms, do not use the relevant service.
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At a Glance
This summary is for orientation only. The detailed Terms below govern the relationship between you and Zen Vitals.
Part 1 — Zen Vitals Kart zenvitals.com
Applies to your use of the zenvitals.com website and store. This part does not cover the LifeOS app — see Part 2.
Note: Health data and content you create inside the LifeOS app (lab reports, VIVA chats, goals, community posts) are not governed by this clause - see §2.9.
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1.1 Acceptance & Modifications
By accessing zenvitals.com, you accept these Terms in full. Do not continue to use the website if you do not accept all of the terms stated on this page. Zen Vitals reserves the right to revise these Terms at any time (see §3.7); by using the website you are expected to review them on a regular basis.
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1.2 Licence to Use the Website
Zen Vitals and/or its licensors own the intellectual property rights for all material on zenvitals.com (see §3.1). You may view and/or print pages from the website for your own personal use, subject to the restrictions below. You must not:
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1.3 Your Submissions to the Website
"User Content" means material (including text, images, audio, video, and audio-visual material) that you submit to the website - for example, reviews, comments, or contest entries. You retain ownership of your User Content. By submitting it, you grant Zen Vitals a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate, and distribute that User Content in connection with operating and promoting the Zen Vitals Kart service. You represent that your User Content is your own or that you have the rights to submit it, and that it does not infringe any third party's rights or violate any law.
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1.5 Website Provided "As Is"
The zenvitals.com website is provided "as is" and "as available". The warranty disclaimers (§3.2), limitation of liability (§3.3), and indemnity (§3.4) in Part 3 apply to your use of the website.
Part 2 - Zen Vitals LifeOS zenvitals.com
Applies to the Zen Vitals LifeOS mobile application (iOS), its backend services, and zenvitals.com. Currently invite-only to registered Zen Vitals clients.
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2.1 Acceptance of These Terms
By downloading, installing, accessing, or using the Zen Vitals LifeOS application or any associated services (the "Services"), you agree to be legally bound by these Terms and by our Privacy Policy, incorporated by reference. If you do not agree, do not install or use the Services. If you use the Services on behalf of another person (as an authorised representative, nominee, or guardian), you confirm you have authority to bind that person to these Terms.
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2.2 Eligibility
To use Zen Vitals LifeOS you must: be at least 18 years of age; be a resident of India; have legal capacity to contract under the Indian Contract Act, 1872; have received a valid invitation or onboarding from Zen Vitals (invite-only to registered clients); provide accurate, current, complete information; and not be barred from using the Services under applicable law. We may verify eligibility at any time and suspend or terminate non-compliant accounts.
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2.3 Description of the Services
Zen Vitals LifeOS is a managed wellness platform delivered through an iOS app and supporting backend services, including: Health Records & Lab Reports (upload, automated biomarker extraction, trend analysis); Wearable & Apple HealthKit integration (steps, calories, sleep, heart rate, HRV, SpO₂; manual logging); the Wellness Index (a proprietary, AI-generated composite score - informational only, not a clinical metric); VIVA (Zen Vitals' AI wellness assistant, text input only, powered by de-identified third-party LLMs per Privacy Policy §2.4); My Protocols (adherence tracking visible to your care team); My Supplements (inventory and reorders); My Goals (five categories, visible to your care team by default); Appointments, Consultations & Prescriptions; Care Team; Community; and In-App Inbox & Notifications. We may add, modify, or discontinue features at any time; material reductions to features you actively use will be communicated in advance where practicable.
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2.3.1 What Zen Vitals Is Not
Zen Vitals is not: a hospital, clinic, diagnostic centre, or medical facility; a medical device (not registered under the Medical Devices Rules, 2017); an emergency service; a pharmacy or dispenser of medicines; an insurer; or a substitute for the doctor-patient relationship (though we facilitate it).
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2.4.1 Not medical advice
The Services - including all in-app content, VIVA's responses, the Wellness Index, biomarker analysis, goal recommendations, protocol reminders, and community posts - are provided for general informational and wellness purposes only. Nothing in the Services constitutes medical advice, a diagnosis, a prognosis, a prescription or treatment recommendation, a substitute for consultation with a qualified registered medical practitioner, or a substitute for emergency medical care.
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2.4.2 Always consult a professional
Consult a qualified, registered medical practitioner before: starting, stopping, or changing any medication or supplement; acting on any health insight, score, or recommendation from the Services; making any clinical decision based on lab data, biomarker trends, or AI-generated analysis; or beginning a new exercise, dietary, or lifestyle programme that may carry health risk.
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2.4.4 Your responsibility
You are solely responsible for decisions you make in connection with your health and use of the Services. Zen Vitals and its care team can support your journey but cannot replace the judgement of a clinician who has examined you in person. The accuracy of insights depends on the accuracy of what you provide.
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2.5 AI-Specific Disclaimer - VIVA, Wellness Index & Automated Analysis
This section is in addition to §2.4, not in place of it.