Legal
Return & Refund Policy
Return / Refund Policy
This policy exists to protect the health and safety of all our customers. As consumable health products, our supplements cannot be accepted back once shipped, opened, or handled. Please read this policy carefully before placing your order.
Our no-return, no-refund policy is consistent with Indian Food Safety and Standards Authority (FSSAI) regulations governing the sale of consumable health and wellness products.
We strongly encourage all customers to review product descriptions, ingredients, and usage instructions on our website before purchasing.
A claim will only be considered valid if BOTH the product AND the packaging are visibly damaged. Damage to packaging alone, or to the product alone without corresponding packaging damage, does not qualify.
Claims raised after 24 hours of delivery will not be entertained under any circumstances.
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1. Overview
At Zen Vitals, we formulate our supplements — Omega-3, Curcumin, Ashwagandha, MCT Oil, and Olive Oil — to the highest standards of quality, purity, and safety. All sales on www.zenvitals.com are final. We do not offer returns or refunds under standard circumstances.
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2. No Returns. No Refunds.
Zen Vitals does not accept returns or process refunds for:
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3. The Only Exception: Damaged Product & Packaging
Zen Vitals will consider a claim exclusively in the rare event that both the product and its outer packaging arrive physically damaged due to transit mishandling. This is the sole circumstance under which Zen Vitals may, at its discretion, offer a replacement or store credit.
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3.1 How to Raise a Damage Claim
To be eligible, the following steps must be completed within 24 hours of delivery:
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3.2 Claim Review & Resolution
Raising a damage claim does not guarantee a replacement or credit. Zen Vitals reserves the right to decline claims where submitted evidence is insufficient, inconsistent, or where damage appears to be self-inflicted.
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4.1 Before Dispatch
An order may be cancelled only if the cancellation request is received before the order has been dispatched from our warehouse. To cancel, email support@zenvitals.com with your order number immediately after placing the order. We cannot guarantee cancellation even for pre-dispatch requests, as orders are processed quickly.
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4.2 After Dispatch
No cancellations are accepted once an order has been dispatched. Refusing delivery at the door does not entitle you to a refund. Zen Vitals reserves the right to levy a return-to-origin (RTO) logistics charge for refused deliveries.
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5. COD Orders
Cash on Delivery orders are subject to the same no-return, no-refund policy. In the exceptional event that a damage claim (Section 3) is approved for a COD order, resolution will be offered as a product replacement or store credit only. No cash disbursements will be made.